The pandemic has created an unprecedented rise in demand for free debt advice. Given this, it has never been more important to assess the working conditions of advisers as this has a direct bearing on the service that it possible to provide people experiencing financial problems.
We were asked by the Institute of Money Advisers to conduct research to investigate how debt advisers’ workload and conditions are impacting their wellbeing and ability to carry out their jobs. We received a high response rate with more than one-third of IMA members completing our survey and over 50 people participating in the qualitative research.
The report has now been published. It will be used by the IMA in its discussions with funders and employers to address the challenges affecting those working in the money advice sector.