Workloads and wellbeing in the money advice sector

The pandemic has created an unprecedented rise in demand for free debt advice. Given this, it has never been more important to assess the working conditions of advisers as this has a direct bearing on the service that it possible to provide people experiencing financial problems.

We were asked by the Institute of Money Advisers to conduct research to investigate how debt advisers’ workload and conditions are impacting their wellbeing and ability to carry out their jobs. We received a high response rate with more than one-third of IMA members completing our survey and over 50 people participating in the qualitative research.

The report has now been published. It will be used by the IMA in its discussions with funders and employers to address the challenges affecting those working in the money advice sector.

Feedback from the IMA on our research
“It was a pleasure to work with Collaborate Research and we are delighted with the final research report they produced. The report, ‘‘Workload conditions and wellbeing in the money advice sector’, is clearly written and easy to understand. From the outset, Monique and Katie demonstrated an excellent understanding of our requirements and had a genuinely collaborative approach to the research. They were receptive to our ideas and input and kept us informed of progress at each stage of the project. They adapted their original plan for the qualitative aspects of the research, when the Covid19 pandemic prevented physical meetings and engagement with our members. Despite the challenges of undertaking the research during the early months of the pandemic, they delivered a high quality report on time and within budget. I would not hesitate to recommend them to other organisations seeking to undertake this type of research.” (Robert Wilson, Chief Executive, Institute of Money Advisers)