Taking the temperature: consumer choice and low carbon heating

Our latest research for Citizens Advice  was on the unprecedented challenge of achieving near-complete decarbonisation of homes in to meet the UK’s target of net-zero emissions by 2050. We explored both how consumers make choices about their heating systems now, and their expectations of what choices will be available to them in the future transition to low carbon home heating.

A report based on the research has now been published, along with edited video clips of participants which directly evidence their views.  Citizens Advice is using the findings in its efforts to ensure that the low carbon transition works for energy consumers and offers a good consumer experience.