We were commissioned by Citizens Advice to conduct research to explore the experiences of consumers in vulnerable circumstances who fall behind on their energy bills.
We conducted a series of qualitative depth interviews across Britain with consumers in a range of different vulnerable circumstances, all of whom were in energy arrears. The sample was hard-to-reach and required a number of strategies to identify eligible people and overcome barriers to participation.
The full research findings have now been published and can be found here. We also produced an infographic to provide an accessible visual summary of the research.
The research is supporting the policy and campaigning work of Citizens Advice to support vulnerable energy consumers.