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With an unprecedented rise in demand for free debt advice expected due to the Coronavirus pandemic it has never been more important to assess the

Our latest research for Citizens Advice  was on the unprecedented challenge of achieving near-complete decarbonisation of homes in to meet the UK’s target of net-zero

The report of our research with microbusinesses (businesses with fewer than 10 employees and low energy usage) has now been published by Citizens Advice. The

For the past several months, we have been working with Which? to better understand everyday banking and payment services from the consumer perspective. We co-designed

We have recently been exploring the experiences of consumers in vulnerable circumstances who fall behind on their energy bills. We conducted a series of qualitative

We are delighted to have worked with Ofgem again, this time on qualitative research with microbusinesses (businesses with fewer than 10 employees).  The aims of