Impacts of energy costs on disabled people

Consumer Scotland has just published findings from stakeholder workshops co-run by Collaborate Research on the impacts of energy costs for people who are disabled, living with a health condition or carers. Collaborate’s report found that participants perceived there to be greater risks of disabled consumers being unable to afford their energy bills. This is due […]

Unlocking a smart and flexible energy future

Citizens Advice has just published the findings of two qualitative projects conducted by Collaborate Research.  The first explored the barriers some people experience in interacting with the smart home technologies that will play a key role in enabling domestic consumers to use energy more flexibly.  The second looked at the challenges facing households which are […]

Community transport research for Motability

Motability commissioned Collaborate Research to conduct a qualitative research project to explore disabled people’s experience of community transport. We found that for some people, community transport was “life-changing” – making a significant difference to their mental health, wellbeing and independence. This report, which has recently been published, focuses on findings from the qualitative research, including […]

Customer experiences of power loss from Storm Arwen

Monique Rotik recently supported Ofgem on a qualitative research project seeking to understand the experiences of customers who were affected by an extended power outage as a result of Storm Arwen. The research explored the impacts of the power outage as well as customers’ experiences of communication and support received from Distribution Network Operators (DNOs) […]

Beyond the hype of hybrid working

Monique Rotik has again collaborated with flexible working specialists, Timewise, this time on research on hybrid working.   With Covid restrictions now lifted across the UK, most organisations are now opting for a blend of in-office and home-based working for non-frontline employees. This research explored how hybrid is working in practice, including the benefits and […]

Experiences of part-time workers and job seekers during the pandemic

Monique Rotik from Collaborate Research is delighted to have supported flexible work consultancy, Timewise, on research to hear the lived experience of part-time workers and job seekers during the pandemic.  Monique led on a programme of qualitative research which found that the pandemic has increased the difficulties faced by those who need to work part-time. […]

Future consumer protection for the smart energy sector

Smart energy products and services have the power to reduce emissions, keep people’s homes warm and save them money on bills, by helping the grid to run more efficiently. However, in what is still a nascent market, there is a risk that consumers may not fully understand what they are buying, how their data will […]

Digital connectivity challenges during the pandemic

Collaborate Research conducted a large-scale qualitative research project for the Communications Consumer Panel to explore people’s digital lives during the pandemic.  We found that digital connectivity during the pandemic was a ‘lifeline’ for some people. However, for others the experience of digital challenges added to the financial and/or emotional toll of the pandemic.  The problems people […]

How pressure on parcel delivery drivers impacts consumer outcomes

Our latest research for Citizens Advice looks at how the working conditions of delivery drivers contribute to consumer problems with parcel delivery.  We received many reports from drivers about bein highly pressured with heavy workloads and insufficient time allocated to each delivery.  These pressures appear to be negatively impacting consumers with frequent reports of drivers leaving […]

A new way of measuring ‘place’

Demos has now published the culmination of a major research project, supported by Collaborate’s founder Monique Rotik, on a new way of measuring ‘place’. It uses a poll of 20,000 people and qualitative research, to quantify the gap between people’s personal everyday needs for their location and how they rate the actual provision of those […]