Consumer experiences of power loss from Storm Arwen

As part of an ongoing consultancy assignment earlier this year, Monique led on a qualitative research  project seeking to understand the experiences of customers who were affected by an extended power outage as a result of Storm Arwen. This research was one of the key evidence sources which informed Ofgem’s wider review of network operators’ […]

Beyond the hype of hybrid working

Monique Rotik has again collaborated with flexible working specialists, Timewise, this time on research on hybrid working.   With Covid restrictions now lifted across the UK, most organisations are now opting for a hybrid blend of in-office and home-based working for non-frontline employees. This research explored how hybrid is working in practice, including the benefits […]

Experiences of part-time workers and job seekers during the pandemic

Monique Rotik from Collaborate Research is delighted to have supported flexible work consultancy, Timewise, on research to hear the lived experience of part-time workers and job seekers during the pandemic.  Monique led on a programme of qualitative research which found that the pandemic has amplified the difficulties faced by those who need to work part-time […]

Future consumer protection for the smart energy sector

Smart energy products and services have the power to reduce emissions, keep people’s homes warm and save them money on bills, by helping the grid to run more efficiently. However, in what is still a nascent market, there is a risk that consumers may not fully understand what they are buying, how their data will […]

Digital connectivity challenges during the pandemic

Collaborate Research conducted a large-scale qualitative research project for the Communications Consumer Panel to explore people’s digital lives during the pandemic.  We found that digital connectivity during the pandemic was a ‘lifeline’ for some people. However, for others the experience of digital challenges added to the financial and/or emotional toll of the pandemic.  The problems people […]

How pressure on parcel delivery drivers impacts consumer outcomes

Our latest research for Citizens Advice looks at how the working conditions of delivery drivers contribute to consumer problems with parcel delivery.  We received many reports from drivers about bein highly pressured with heavy workloads and insufficient time allocated to each delivery.  These pressures appear to be negatively impacting consumers with frequent reports of drivers leaving […]

A new way of measuring ‘place’

Demos has now published the culmination of a major research project, supported by Collaborate’s founder Monique Rotik, on a new way of measuring ‘place’. It uses a poll of 20,000 people and qualitative research, to quantify the gap between people’s personal everyday needs for their location and how they rate the actual provision of those […]

How people’s relationship with place has been affected by the pandemic

Collaborate’s founder, Monique, is delighted to have supported Demos on their new large scale research project on people’s relationship with the place where they live. The first report from this work is on how people’s priorities for their place have been affected by the pandemic. One of the key findings is that people who have […]

Workloads and wellbeing in the money advice sector

The pandemic has created an unprecedented rise in demand for free debt advice. Given this, it has never been more important to assess the working conditions of advisers as this has a direct bearing on the service that it possible to provide people experiencing financial problems. Earlier this year, Collaborate Research conducted research with Institute […]

Taking the temperature: consumer choice and low carbon heating

Our latest research for Citizens Advice  was on the unprecedented challenge of achieving near-complete decarbonisation of homes in to meet the UK’s target of net-zero emissions by 2050. We explored both how consumers make choices about their heating systems now, and their expectations of what choices will be available to them in the future transition to […]