Consumer choice in the low carbon transition

Citizens Advice asked Collaborate Research to determine what choices consumers expect and need in the transition to low carbon home heating given the UK Government’s target of net zero carbon emissions by 2050. The research comprised a rapid evidence assessment, stakeholder interviews and qualitative/deliberative research with more than 60 consumers across England and Wales. We […]

Understanding consumers’ needs from everyday finances

This large-scale programme for Which? was designed to develop a deep understanding of consumers’ behaviour and needs when they interact with ‘everyday’ retail banking and payment services. Our research also looked to the future by exploring how consumers might respond to changes in provision, including areas where they could become more vulnerable or be at […]

Experiences of vulnerable consumers who are in energy arrears

We were commissioned by Citizens Advice to conduct a series of in-depth interviews to explore the experiences and support needs of vulnerable consumers who are behind in their energy bills.   The sample represented a range of different types of vulnerability including physical disabilities, long-term health conditions, mental health problems, caring responsibilities, severe financial hardship, […]

How microbusinesses engage with the energy market

In this research for Ofgem, we conducted a series tele-depths with microbusinesses across Britain to explore how they search for and choose energy deals. The overall aim was to support Ofgem’s evaluation of the CMA’s Price Transparency Remedy by determining how well it has supported these non-domestic consumers to compare the market and make informed […]

How older people interact with the social care system and market

We were asked by Which? to conduct research with older people to look in depth at the experience of social care in the home. We conducted a series of in-home interviews across England to explore how older people with care needs and their families engage with social-care related decisions and the different pathways that are […]

Designing effective current account prompts

Collaborate Research supported the FCA in determining what types of prompts from banks and building societies will be most effective in increasing consumers’ engagement with their current account and the possibility of switching. We conducted a series of in-home depth interviews with different types of personal current account holders across England to test a series […]

Exploring financial resilience in later life

We conducted a two-stage project for Age UK to explore what makes older people well placed to cope with life events during retirement and financially resilient. We commenced with a rapid evidence assessment of available literature on the topic, both within the UK and internationally, together with depth interviews with expert stakeholders.  The second stage […]