Case Study :

How older people interact with the social care system and market

The Project

How older people interact with the social care system and market

Our Approach

We were asked by Which? to conduct research with older people to look in depth at the experience of social care in the home. We conducted a series of in-home interviews across England to explore how older people with care needs and their families engage with social-care related decisions and the different pathways that are taken.  The sample included those not currently receiving care but who were finding it increasingly difficult to cope, people currently receiving local authority funded care in the home, and those living in age-specific accommodation both with and without care. Many of the respondents were vulnerable and great care was taken to engage with each older person in a sensitive and appropriate way.  The published report is available here. We also supported Which? in producing filmed case studies of some of those involved in this research.

Client Feedback

“Collaborate are a genuine research partner, displaying a good balance of robust challenge and deep understanding of what we wanted to achieve through the qualitative work we commissioned. They were extremely accommodating to last minute changes to the research design and showed similar flexibility in responding to changes in recruitment criteria and carrying out the fieldwork across the country. The combination of depth of policy knowledge and experience of researching vulnerable groups meant we had a great deal of confidence that they would carry out the research effectively, professionally and sensitively. Producing a variety of outputs in quick succession and throughout fieldwork meant we could use the insight as quickly as it was produced and that meant we had a good feel for the themes and issues well before the final report. This meant the insight produced was particularly useful to us as it could be fed into our live policy development process.”
Debbie Lee Chan, Policy Research Manager