Case Studies

This large-scale programme for Which? was designed to develop a deep understanding of consumers’ behaviour and needs when they interact with ‘everyday’ retail banking and

We were commissioned by Citizens Advice to conduct a series of in-depth interviews to explore the experiences and support needs of vulnerable consumers who are

In this research for Ofgem, we conducted a series tele-depths with microbusinesses across Britain to explore how they search for and choose energy deals. The

We were asked by Which? to conduct research with older people to look in depth at the experience of social care in the home. We

Collaborate Research supported the FCA in determining what types of prompts from banks and building societies will be most effective in increasing consumers’ engagement with

We conducted a two-stage project for Age UK to explore what makes older people well placed to cope with life events during retirement and financially